Unlocking the vault
Lockora uses Face ID, Touch ID, or your device passcode. Make sure device authentication is enabled in iOS Settings and then reopen the app.
Official application support
Your private library.
Clear, human support.
Find quick answers for Lockora or contact Robert directly for help with the encrypted photo and video vault.
Support@bstonemedia.com
Protect your privacy when contacting support. Please describe the issue, but do not attach private photos, videos, passcodes, encryption keys, or payment information.
Quick help
Start with the essentials.
Practical answers for the features people use most.
Restore your purchase
Use Restore Purchase in the app while signed in with the same Apple Account that made the original purchase. You will not be charged again.
Photos, videos & folders
Import media into the encrypted vault, organize it into folders, and swipe through photos or videos. Videos begin playing only after the swipe finishes.
Exporting your media
Use Export or To Photos when you need a copy outside the vault. Exported copies are no longer protected by the app’s encrypted storage.
Auto-lock notifications
Choose an auto-lock interval in Settings. Optional local notifications can warn you shortly before the vault locks for your protection.
No master key or recovery backdoor
Bstone Solutions never receives your vault key or private media. Lockora does not currently provide vault backup or device-to-device restoration, so export important media before replacing or erasing the device.
Still need help?
Tell us what happened.
Include your iPhone or iPad model, iOS version, app version, and the steps that led to the problem. A screenshot of an error message can help as long as it contains no private media.